At CAMS, we believe that effective management requires a diverse team of experts working together, and this philosophy is at the core of everything we do. From the friendly voices on our community support team to the guidance of our leadership team, CAMS is your trusted partner in navigating the intricacies of community management. 

Community Support Representatives: First Point of Contact

The CAMS Community Support (CS) Team serves as the initial touchpoint for homeowners and board members, adeptly addressing queries related to accounts and associations. Community support encompasses several specialists across the company, each of whom is committed to streamlining daily operations and making our customers’ lives easier.

Operating through both phone and digital platforms, the call center team facilitates seamless communication and delivers excellent service to individuals contacting us via phone, email, or online chat. Clients can rely on the community support team for caring, efficient, and effective responses, establishing a reliable resource for information and assistance.

Other community support team members serve customers in specialized administrative roles. Their responsibilities include the administration of architectural modification requests, facilitating the compliance management process, assisting with association elections, managing amenity rentals, lease tracking, mailing services, and providing critical administrative support to the community manager. Regional offices also have staff who serve customers in person.

Community Managers: Your Dedicated Experts

Handling the day-to-day operations of their assigned communities, our community managers are not just professionals – they are familiar with the unique needs of the associations they serve. They work closely with board members, offering Trusted Guidance, and they are responsible for financial management activities, property oversight, and meetings with the board or association. Community managers coordinate closely with CAMS’ financial accounting team members (for financial reporting, budgeting, and collections) and with external experts and service providers for the association. Reporting directly to the regional director, these managers are the backbone of our local operations.

Regional Directors: Steering Towards Excellence

Our regional directors play a crucial role in fostering a culture of continuous improvement and identifying opportunities to enhance our services. They support community managers by providing guidance and expertise to ensure that we consistently fulfill our service promise to our customers. With a focus on collaboration and communication, regional directors help make sure that every community thrives. The regional director reports to the regional vice president. 

Regional Vice Presidents: Ensuring Client Satisfaction

Regional Vice Presidents (RVPs) play a pivotal role at CAMS, overseeing operations within a designated service area. One of their primary responsibilities is to ensure client satisfaction by delivering top-tier services and demonstrating the value that CAMS brings to our customers. This hands-on role involves overseeing continuous quality improvement initiatives, matching the right talent to service needs as they are identified, and ensuring that any service concerns are properly addressed. As leaders, RVPs offer valuable mentorship to team members, fostering a collaborative and efficient work environment. Reporting directly to the senior vice president, RVPs serve as key drivers in achieving CAMS’ goal of being the best community management partner for each community that we serve.

Senior Vice Presidents: Overseeing Regional Success

 At the helm of our North and South Carolina regions, our CAMS senior vice presidents take charge of operational success. Together, our team members have an unwavering commitment to take action that ensures our quality standards of courtesy, timeliness, accuracy, and expertise are consistently met by leveraging innovative technology and a top-notch team. Together we drive towards continuous improvement so that we are always raising our standards of service for the benefit of our customers, and we are always listening and learning from customer feedback. 

Leadership Team: Industry Experts

CAMS boasts a leadership team of experts in various areas crucial to community management. Each of CAMS’ leaders, including our CEO, is deeply invested in ensuring customer and employee satisfaction and is actively involved in day-to-day operations for CAMS and within the industry at large. Their leadership ensures that CAMS remains at the forefront of the industry, adapting to changing needs and delivering unparalleled service. 

Client Feedback: Your Voice Matters

At CAMS, we prioritize client feedback as a valuable tool for growth. Our team is dedicated to actively listening to your suggestions and concerns. Your insights help us refine our processes and elevate the standard of service we provide.

In conclusion, CAMS is not just a management company – we're your partners in community success. Our team approach ensures you have access to a network of experts, all working towards the common goal of making your community thrive. We care about our clients, value your feedback, and are committed to delivering top-notch service every step of the way.

About Community Association Management Services (CAMS)
Since 1991, CAMS has been a renowned community management firm that has established itself as an industry leader in providing comprehensive solutions throughout the Carolinas. With a commitment to excellence and a focus on community well-being, CAMS delivers tailored management services to enhance the quality of life for residents in diverse communities. For more information about CAMS and its services, please visit www.camsmgt.com.